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 This is  fantasmagoria.eu website terms and conditions. Please read through them carefully before placing your order.

  •  By using this website and services and/or placing an order you agree to be bound by the terms and conditions set out below.
  • Before placing an order, if you have any queries relating to these terms and conditions, please contact our Customer Services team       
  • Please read our Privacy Policy Statement regarding cookies and personal information provided by you.
  • Please read how to make purchases at our website regarding browsing of the website and ordering goods.
  • Most of our communication is done by e-mail. Therefore, please make sure that the e-mail address you provide is correct. Please note that the e-mail sent from @fantasmagoria.eu server or our fantasmagoriashop at gmail.com account might appear in your junk/bulk mail folder instead of inbox.

TERMS AND CONDITIONS

    TERMS OF SERVICE This document contains and explains the terms and conditions under which online shop fantasmagoria.eu ("Fantasmagoria", „Our Company“, "we" or "us") offers you (the „customer“, „buyer“, "user" or "you") access to its website www.fantasmagoria.eu (the "site", „shop“, „store“) and Fantasmagoria Services (purchasing goods). Among other things, these Terms and Conditions describe the user's responsibilities and limits Fantasmagoria's liability. To avoid disappointment, before using any of our Services (placing the order, paying for goods): please read carefully through all the Terms & Conditions and the Site (including help, sizing, product description, and other relevant sections). In the event of conflict between the seller and a buyer these Terms of Service will apply.

    USER ACCEPTANCE By using the Services, provided by Fantasmagoria, you agree to be legally bound and to abide by the following terms and conditions. If you do not agree to these terms and conditions, you must not use our Services. These terms and conditions include FANTASMAGORIA’s privacy policy (the “Privacy Policy”) that is available on the Site.

    LANGUAGE Our terms and conditions, website texts, descriptions, help sections and documents are in English. When buying at our website you agree with our T&C and therefore confirm that you have sufficient English language skills to make the purchase at our web shop and understand these T&C. We do not hold any responsibility for the translations made to any other language with online translator services or any other means. However, if customers have any queries they can contact us by phone or e-mail in English, German, Russian or Lithuanian.

    CHANGES TO TERMS AND CONDITIONS FANTASMAGORIA reserves the right, in its sole discretion, to amend or change these Terms & Conditions at any time upon posting the amended terms on the Site. The amended terms shall automatically be effective. In case we change our T&C – the changes will only be valid for the orders placed after changes were enacted.


    REFUSING TO ACCEPT THE CUSTOMER‘S ORDER. BLOCKED USERS
    We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:
    * The product ordered being unavailable in stock
    * Our inability to obtain authorization of payment
    * The identification of an error within the product information, including price or promotion
    • In case of an obviously fraudulent order placed
    • In case of „serial refunders“, or in case we think that the buyer is trying to harm our business, or violates the applicable law, we reserve the right to block the user from any future use and orders from our website.


    COPYRIGHT All contents of this website- all the images, text & design are copyrighted, but you are free to use images for our website promotion, post our products on your personal blogs or websites, share items you like on social networks. Please include the link to our website when doing so. Please note that you may not make any commercial use of any of the information provided on the Site or make any use of the Site for the benefit of another business unless explicitly permitted by Fantasmagoria in advance.


    PRIVACY POLICY

    This privacy policy sets out how Fantasmagoria Company uses and protects any information that you give to Fantasmagoria Company when you use its website.
    Fantasmagoria Company is committed to ensure that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website - you can be assured that it will only be used in accordance with this privacy statement. Fantasmagoria Company may change this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/07/2012

    Fantasmagoria may assign you a password and account identification to enable you to access and use certain portions of this site (e.g. to use a coupon or a discount code, collect purchase points). Each time you use a password or identification, you will be deemed to be authorized to access and use the site in a manner consistent with the terms and conditions of this Agreement, and Fantasmagoria has no obligation to investigate the authorization or source of any such access or use of the site. Use of a password, coupon code or other access to private information by anyone other than intended recipient is expressly prohibited. This includes sharing, forwarding or otherwise distributing this information in a public venue. You will be solely responsible for all access to and use of this site by anyone using the password and identification originally assigned to you whether or not such access to and use of this site is actually authorized by you, including without limitation, all communications and transitions and all obligations incurred through such access or use. You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify Fantasmagoria of any unauthorized use of your password or identification.

    WHAT INFORMATION DO WE COLLECT?
    We ask for your full name, telephone number, delivery address, email address, payment details to proceed the order. Sometimes we may ask some additional information such as age & interests for competitions, prize draws, or newsletters or personal shopper sign ups. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests.

    CUSTOMER‘S DATA PROTECTION Your personal data (such as your name, address, phone number, e-mail) will be protected and not visible to anyone except you and www.fantasmagoria.eu shop manager (to manage and proceed your order, to collect bonus points for your purchases). If you have created an account at our website – you will be able to cancel your account at any time (if you have a pending order- account removal will be possible only after your order has been processed, shipped and received by you).
    WE SECURE YOUR PERSONAL DATA We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required to do so by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting, in case you subscribe for it. If you believe that any information we are holding about you is incorrect or incomplete, please email us as soon as possible. We will promptly correct any information found to be incorrect.

    WE SECURE YOUR PERSONAL DATA We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required to do so by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting, in case you subscribe for it. If you believe that any information we are holding about you is incorrect or incomplete, please email us as soon as possible. We will promptly correct any information found to be incorrect.

    WE DO NOT SPAM We never send any newsletter emails without your prior agreement or subscription. If you will sign up to our newsletters or website notifications – you will always be able to unsubscribe (by emailing us or using special „unsubscribe“ link sent in every newsletter/notification email).

    COOKIES A Cookie is a small data file that is stored by your Web browser on your computer. We use Cookies to keep track of your current shopping session, to enable you to proceed to checkout at any time and to personalize your online experience. If you do not accept Cookies you will be unable to use this website. Refer to the Help content of your browser for more information on selecting or deselecting Cookies.
    We (www.fantasmagoria.eu) do not store tracking cookies.

    LINKS TO THIRD-PARTIES SITES We may from time to time include third party links on our Website. These linked sites have separate and independent privacy policies. This Privacy Policy Statement only covers our Website and does not cover any other websites. We therefore have no responsibility or liability for the content and activities of the linked sites.


GOODS RETURNS, REFUNDS, EXCHANGES

RETURNS / REFUNDS

Only returns that meet the requirements listed in Terms & Conditions will be accepted.

Your satisfaction is our top priority. We understand your concerns when shopping online, hence we are as lenient as possible with our return policy, within reason; however, a large amount of responsibility lies with you. Make sure you take a look at our SIZING CHART and that you are completely satisfied with your order before checking out. Read the product description, see all related photos, check color, measure your size, and recheck quantity of each item in your cart (basket) to ensure your order is as you want it. And, of course, feel free to contact us with any specific questions you may have about a particular item.

 

RETURNING THE PURCHASE

Before shipping anything back to us, you should email us within 7 days after receiving the order (starts on delivery day*) to get the return/exchange authorization from our side. This should be done in writing by email which includes the name of the item you want to return and attached purchase invoice. Please include the reason why the item is being returned. Please note: We do not accept refunds without warning.

*The delivery date starts the day when courier claims the package was delivered (based on carrier tracking information).


In case of return/exchange the purchase has to be shipped back to us within 14 calendar days after receiving it. The delivery date starts the day when courier claims the package was delivered (based on carrier tracking information).

When return is confirmed from our side, you have to:
1. Print, fill in and sign special return & refund form (will be sent to you by email after you inquire the return)
2. Include the copy of the invoice;
3. Please ensure you adequately package all returns, as we cannot accept liability for damage done to the items returned caused by inadequate packaging. (This includes footwear sent back in unwrapped shoeboxes. Please do not use staples to seal packaging as we cannot be held responsible for damage caused by the customer. Items returned to us are the sender's responsibility and we cannot be held responsible for post losses. Make sure you send a registered parcel, and email us the tracking number and the shipping company name once you send the parcel.)

We cannot be held responsible if you forgot to send the order back to us, or if you forgot to pick it up from courier, or if you forgot to open it within 14 days after receiving. We cannot be responsible if your computer had a virus and you couldn't get online to contact us, or you were on vacation, and couldn’t send the package back to us, or you thought you will lose weight that is why you ordered garments 2 sizes smaller and broke it while trying on, so to speak.
Changing your mind about the ordered item is your choice but we are not responsible for shipping costs if you do so.
We will not refund money to another account than the account you used to purchase the goods.
We try to make everything as hassle free as possible. Please don't assume anything, make sure you call us or email us before anything is done on your part.


RETURNED ITEM CONDITION
ANY RETURNED ITEM MUST BE IN ITS ORIGINAL CONDITION. Do not cut off the label or care instructions that are attached, stick or sewn into the garment before you try the item on and have decided to keep it permanently. Removal of any tags that are sewn into the garment will result in a non-returnable garment. Please be aware that some goods will have to be returned to our Head Office for evaluation and that some of them will have to be examined by the manufacturer before a decision can be made. If we do take your goods in for investigation we will inform you of the decision as quickly as possible.

Please, be careful when trying the item on. Make sure that the size fits you and you are satisfied with the purchase before removing any tags and throwing away the packages. Please make sure that you try shoes inside the house, and walk some time on clean surface until you are sure the size fits you well.
PERSONAL HYGIENE Please do not be offended by the rules, as the following request may seem obvious, but you would be surprised what some customers try to return. When trying out the clothes, please make sure you do not have and will not get into contact with: deodorant, perfume, food, cigarette smoke, filth, dry skin flakes, body grease, animal fur, dust, etc. We do not accept returns of items which have obviously been worn and damaged or soiled. Sorry, but no exceptions.
Our Company does not warranty and is not responsible for damages caused by trying out the received items without care e.g. trying to put on the clothes which are apparently too small for the customer, using force on fragile items such as jewelry, opening the package without care. We are not liable for defects caused by unusual usage, insufficient or incorrect care. Our Company does not warranty and is not responsible for damages caused by misuse, abuse, accidents, the natural breakdown of materials over time, or problems that may be reasonably expected with normal use, wear and tear or failure to follow bought item care instructions. However, we will provide you with all possible information and advice regarding the repair of the item, spare parts & accessories, care advice.

NON REFUNDABLE ITEMS
In accordance with EU law and in the interests of hygiene we do not offer refunds and do not accept returns on piercing jewelry & earrings, underwear & swimwear, hosiery such as socks, tights, etc, cosmetic products, lenses, artificial nails & eyelashes. In accordance with EU law we do not offer refunds and do not accept returns on watches, customized products, made to measure items, CDs &DVDs, magazines, corsets, clothes and accessories made of rubber or PVC. (Unless any of mentioned items are defective).

ITEM EXCHANGE
If you are not satisfied with your purchase and want to exchange it to another size (if available), or another item (if available), please contact us, and follow the common return rules written in these T&C. Please make sure you read product description, look at pictures, study our sizing chart and fitting advice, measure yourself before making the order. If you are not sure about your sizing- you are welcome to email or call us for advice. You can e-mail us the information about your measurements after placing the order, and we will choose the size that fits you best. We strongly recommend writing your measurements in the comment field on checkout or in the email after/before making your order. Please read our SIZING & MEASUREMENT info page

RETURN WHEN THERE ARE DEFECTIVE GOODS OR WRONG ITEM
We check all items before shipping, but occasionally (due to human factor) some mistakes (e.g. such as workmanship error) may happen. When there is a defected item sent, or wrong (not as ordered) item sent, please email us immediately and provide the defect proof – description and photo if possible. To return the purchase- please contact us & follow the rules written in these T&C.
In case of a defect, which existed before delivery, you have the choice of getting a discount, full or partial refund, a new article or a repaired one. We can refuse your request getting a new article or a repaired one under restriction of commensurability if e.g. the costs are not in due proportion to the value of the article. Each case is unique – it will be discussed over the emails or phone conversation with each client individually.

CANCELLING YOUR ORDER
If you decide to cancel your order please respect our and our employees’ work, and let us know your decision to cancel as soon as possible.
If your order has been shipped already you will have to wait until it arrives, and (without opening it) send it back to us (you will have to pay for the return shipping – all shipping costs and related money transfer charges will have to be covered by customer). We will be able to make a refund once we receive your return, and after we inspect the items returned. The refund may take up to 30 days after we receive your returned purchase. Only the cost of goods will be refunded. Any fees that we get charged for the return of the goods by the carrier will be subtracted from your initial payment.
Please note, that you will have to pay all bank (or Paypal) charges, applied to the financial transactions connected with the money refund.
If you wish for the package to be re-sent, you will have to pay the shipping costs, even if you received free shipping initially. For more info please contact us & follow the rules written in T&C.

MONEY REFUND
PLEASE NOTE THAN IN CASE OF RETURN/EXCHANGE ALL SHIPPING EXPENSES ARE TO BE PAID BY CUSTOMER (EXCEPT WHEN THE GOODS ARE PROVED TO BE DEFECTIVE OR OTHER THAN ORDERED). REFUND WILL BE ISSUED TO THE SAME ACCOUNT, FROM WHICH THE ORDER WAS PAID. REFUND WILL BE ISSUED IN 30 DAYS AFTER THE RETURN OF PURCHASE. Depending on your bank’s policy, a refund may not show up on your account for up to one billing cycle.
Please note, that in case your ordered item/items have been sold out, but You have paid for the purchase in a given payment period (and You do not want to choose other items instead of the ordered)- we will issue the full refund both for (initial) shipment and order.


RETURNING BONUSES AND GIFTS If there are bonus items or free gifts sent with the order – you have to send them back in the original condition. (Bonus items and gifts are provided for successful purchases without the refund). If these items are not sent back – we will have to charge you for these items.
For combination purchases ("buy one, get one free" or "get the lowest priced item free" etc), you must return any free items or vouchers back to process a refund.
Please note that any warranty does not apply to the items sent as a gift or as a free bonus item. Please note you cannot return the gift or bonus for exchange.


REFUSING TO ACCEPT THE CUSTOMER‘S ORDER. BLOCKED USERS
We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:
* The product ordered being unavailable in stock
* Our inability to obtain authorization of payment
* The identification of an error within the product information, including price or promotion
• In case of an obviously fraudulent order placed
• In case of „serial refunders“, or in case we think that the buyer is trying to harm our business, or violates the applicable law, we reserve the right to block the user from any future use and orders from our website. 


FANTASMAGORIA ONLINE SHOP PRODUCTS INFORMATION

COLOUR (COLOR) We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. Please refer to the image and to the product description.

PHOTOS Please note: some photos are made on mannequins whose shapes differ from the human body (such as longer neck to emphasize the necklace, etc.). Clothes may not look (exactly) the same on you as they look on our models.
Sometimes there are additional items in the product photo. Please read the product description to avoid confusion. For example: if you see a photo of trousers with a belt – please refer to the description (There will be a special notice if these trousers are sold with the belt).

PROTECTED IMAGES Please note: you may see our logo or our website address, brand name on most of the images. This is only used to copyright and protect the images. The Copyright logos are only for web display purposes- the logo is not printed on the item itself.

ADDITIONAL IMAGES Sometimes you can see more images of the product, which are different from the first (initial image). These images used to show the customer some possible ways of wearing, fitting, fixing an item, etc. Please refer to the description of a particular product.

PAIR/SINGLE ITEM We always sell and display price for the pair (both items) of boots, shoes, shoelaces, eyelashes, socks. Items such as wristbands, gloves, eye contact lenses, earrings, hairstripes, hair slides, etc can be sold as a pair or as a single item – please refer to the description.

STOCK 98% of all goods displayed online are in stock (except if written otherwise). We keep large quantities of goods in stock to ensure fast shipping and customer satisfaction. Our website accesses our inventory database to determine whether the goods are available. Though we attempt to keep our inventory counts as accurate as possible, there may be errors sometimes which might allow you to purchase items not in stock. This can be caused by a miscount or two orders for the same style/color/size combination being received simultaneously. If the item you ordered is not available for shipping, we will contact you as quickly as possible with information about possible options regarding your order (such as reselecting an item, refunding, shipping an item once it becomes available in stock again, store credit).

OUT OF STOCK ITEMS Occasionally you may see an item on display, but not be able to pay for it immediately or even add that item to the cart (basket). This means the item is sold out – please contact us by using the contact link next to the desired item, and we will let you know if and when this item will be available again.

OUT OF STOCK COLORS&SIZES Sometimes it may not be possible to choose certain colors or sizes from the drop down menu (even if you see these attributes displayed on a product image). This means some sizes or colors are out of stock. For example: you browse Body Piercing Jewelry and see 10 options of different crystals on the picture but you can only choose three colors from the drop down menu. That means only three item colors are available.

PRICES are subject to change without notice. „incl.VAT” means that shown price includes the Lithuanian VAT (21%) for EU customers. „excl.VAT“ means that the price shown is without the VAT

VAT Value Added Tax (incl.VAT).
Customers within the EU have to pay the VAT. As we currently ship from Lithuania, the VAT is 21%.

VAT FREE (excl.VAT) shopping (duty free) is possible for all customers outside EU (except CIS); for VAT registered business customers in EU (except Lithuania); for business customers in CIS countries (e.g. Russia). Please contact us for more info.

CURRENCY Only payment in EUR (Euro – EU Member Countries currency) is available at the moment. However, customer can see prices in GBP (British/UK Pound), LTL (Lithuanian Litas), USD (United States Dollar), and several other currencies. You can choose the desired currency on the top left panel of the website. You will find more info about payment and currencies in our PAYMENT section.


UPDATES & NEWS We update our online store constantly. Please subscribe to our newsletter and Facebook page to receive updates and follow the news.

COPYRIGHT All contents of this website- all the images, text & design are copyrighted, but you are free to use images for our website promotion, post our products on your personal blogs or websites, share items you like on social networks. Please include the link to our website when doing so. Please note that you may not make any commercial use of any of the information provided on the Site or make any use of the Site for the benefit of another business unless explicitly permitted by Fantasmagoria in advance.

SIZING All information on sizing and measuring can be found here (press to follow the link).

COMFORT Please note that some of our clothes, boots & accessories are not meant to be worn for long periods of time (e.g. more than 6-8 hours) – e.g. heavy earrings, some heavy New Rock or high heel boots, crazy lenses. Of course we have lots of casual items for daily wearing, but we had to warn you that it’s probably not the best idea to go to studies or work wearing crazy lenses and steel boned corset. :)

ITEM CARE
For special care instructions please read the description and additional info of the particular product or see the page dedicated to particular product group, read help & FAQ, or contact us. Note: if you take care of your purchase it will last longer.
CLOTHING CARE INSTRUCTIONS
There are care instructions on tags of most of the garments (except if the item was specially tailored and handmade by us).
Most of our clothing is sensitive to high temperatures and detergents, and some have to be dry clean only. In fact, we recommend dry cleaning instead of washing. If washed, we advise you to follow these instructions: hand wash or use special washing machine settings for fragile mode; wash in cold or 30 degrees Celsius (86 F) water; no additive, no tumble, use special washing detergent; always fasten Velcro or zippers before washing/cleaning; dry flat and do not put in the dryer.
Advice: air (out) your clothes after each use, alternatively, clean only the dirty spots instead of washing all garment ;).
Black color may fade with time, to renew your item, try dying it (ask for info at your local store or dry-cleaners salon) 

    

For more information, please contact us. We promise that we're here to help you, not mess with you, so please contact us before becoming upset about our policies. 

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