Delivery during Covid-19 outbreak

  • The spread of COVID-19 has changed our lives drastically. However, Fantasmagoria, together with UPS couriers & Lithuanian Post, strives to provide full service to our customers.

    Please expect and allow delay up to 5 days for orders shipped UPS standard service, and up 3 month for orders shipped by Post.

    2020-04-25 update: USA and Canada post experience enormous delays and inability to track orders. If you ordered delivery to US or Canada - please expect delays of up to 3 month. 

    We recommend ordering UPS courier delivery - fully trackable courier delivery service. Please choose UPS Standard, UPS Express, or UPS 48-hours on checkout.

    Please note, that, due to global quarantine, and almost no flights, orders shipped by Post are not fully trackable, and may take up to 8 weeks to be delivered within Europe and up to 3 month to be delivered outside Europe (USA, Australia, Canada, Japan, etc.)

    As you already know: we have everything in stock and ship from our warehouse which is located in Vilnius, Lithuania (Europe). We send out your order the same or next working day after receiving your payment.

    • After we ship your order - you will receive an email from UPS with the tracking number and tracking link.
    • FOLLOW THE TRACKING LINK AND MAKE SURE YOU ARE AVAILABLE AT THE DAY/TIME OF DELIVERY.
    • If there are some changes in your address or you prefer to pick up the parcel at the UPS office (where available)- please contact UPS right away (contact information will be sent to you by email with tracking, or you can find it at www.ups.com
    • Upon ordering personal order to your work-place, please be sure to check if you can receive personal shipments, whether your company is open or closed.
    • Please note that in some countries, shipments may be returned to the shipper the same day after the first unsuccessful attempt to deliver. Please note that in this case, we won't be able to refund your payment. 
    • Since many countries have closed borders, there is a potential delay in UPS Standard service.
    • So far, we have no delays affected by quarantine for Express services. 
    • UPS provides services wherever it is safe, and local authority directives allow.
    • UPS currently operates worldwide, with the exception of a few defined regions in China and Northern Italy.
    • If services are restricted in any area, shipments will be stored at UPS offices and delivered at the earliest opportunity permitted by the local authority.
    • As the situation is continuously changing, we will keep you updated as there are changes made. 


    The well-being of our employees and customers is essential, so we take every measure to protect both our employees and our clients. 
    Please allow the courier to leave the package by the door, or leave instructions for the driver where it is safe to leave the package without any personal contact.
    This request can be written in the comment field on checkout (for example: "OK to leave at the door." or "Please leave in the red bin next to the entrance," or "Please leave at my door on the third floor. House entrance code is 1234"). Or you can print/write instructions to the courier and hang them outside your door/window.

    Please rest assured, that if your order is lost and not delivered within 60 days after we ship it (did not happen yet with any order!) - we will make a full refund or resend your order (free of charge of course)

    Should you have any questions - contact us through chat, phone +37060092442 or by email info@fantasmagoria.eu 

    Stay safe and take care of the people around you.

     

    Love,
    Hellena
    Fantasmagoria.  

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