Terms & Conditions

  • Welcome to fantasmagoria.eu website terms and conditions. Please read through them carefully before placing your order.

    • By using this website and services and/or placing an order you agree to be bound by the terms and conditions set out below.
    • Before placing an order, if you have any queries relating to these terms and conditions, please contact our Customer Services team
    • Please read our Privacy Policy Statement regarding cookies and personal information provided by you.
    • Please read how to make purchases at our website regarding browsing of the website and ordering goods.
    • Most of our communication is done by e-mail. Therefore, please make sure that the e-mail address you provide is correct. Please note that the e-mail sent from @fantasmagoria.eu server or our fantasmagoriashop at gmail.com account might appear in your junk/bulk mail folder instead of inbox.

    TERMS AND CONDITIONS

    TERMS OF SERVICE This document contains and explains the terms and conditions under which online shop fantasmagoria.eu ("Fantasmagoria", „Our Company“, "we" or "us") offers you (the „customer“, „buyer“, "user" or "you") access to its website www.fantasmagoria.eu (the "site", „shop“, „store“) and Fantasmagoria Services (purchasing goods). Among other things, these Terms and Conditions describe the user's responsibilities and limits Fantasmagoria's liability. To avoid disappointment, before using any of our Services (placing the order, paying for goods): please read carefully through all the Terms & Conditions and the Site (including help, sizing, product description, and other relevant sections). In the event of conflict between the seller and a buyer these Terms of Service will apply.

    USER ACCEPTANCE By using the Services, provided by Fantasmagoria, you agree to be legally bound and to abide by the following terms and conditions. If you do not agree to these terms and conditions, you must not use our Services. These terms and conditions include FANTASMAGORIA’s privacy policy (the “Privacy Policy”) that is available on the Site.

    LANGUAGE Our terms and conditions, website texts, descriptions, help sections and documents are in English. When buying at our website you agree with our T&C and therefore confirm that you have sufficient English language skills to make the purchase at our web shop and understand these T&C. We do not hold any responsibility for the translations made to any other language with online translator services or any other means. However, if customers have any queries they can contact us by phone or e-mail in English, Russian or Lithuanian.

    CHANGES TO TERMS AND CONDITIONS FANTASMAGORIA reserves the right, in its sole discretion, to amend or change these Terms & Conditions at any time upon posting the amended terms on the Site. The amended terms shall automatically be effective. In case we change our T&C – the changes will only be valid for the orders placed after changes were enacted.


    REFUSING TO ACCEPT THE CUSTOMER‘S ORDER. BLOCKED USERS
    We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:
    * The product ordered being unavailable in stock
    * Our inability to obtain authorization of payment
    * The identification of an error within the product information, including price or promotion
    • In case of an obviously fraudulent order placed
    • In case of „serial refunders“, or in case we think that the buyer is trying to harm our business, or violates the applicable law, we reserve the right to block the user from any future use and orders from our website.


    COPYRIGHT All contents of this website- all the images, text & design are copyrighted, but you are free to use images for our website promotion, post our products on your personal blogs or websites, share items you like on social networks. Please include the link to our website when doing so. Please note that you may not make any commercial use of any of the information provided on the Site or make any use of the Site for the benefit of another business unless explicitly permitted by Fantasmagoria in advance.

     

    PRIVACY POLICY

    This privacy policy sets out how Fantasmagoria Company uses and protects any information that you give to Fantasmagoria Company when you use its website.
    Fantasmagoria Company is committed to ensure that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website - you can be assured that it will only be used in accordance with this privacy statement. Fantasmagoria Company may change this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/07/2012

    Fantasmagoria may assign you a password and account identification to enable you to access and use certain portions of this site (e.g. to use a coupon or a discount code, collect purchase points). Each time you use a password or identification, you will be deemed to be authorized to access and use the site in a manner consistent with the terms and conditions of this Agreement, and Fantasmagoria has no obligation to investigate the authorization or source of any such access or use of the site. Use of a password, coupon code or other access to private information by anyone other than intended recipient is expressly prohibited. This includes sharing, forwarding or otherwise distributing this information in a public venue. You will be solely responsible for all access to and use of this site by anyone using the password and identification originally assigned to you whether or not such access to and use of this site is actually authorized by you, including without limitation, all communications and transitions and all obligations incurred through such access or use. You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify Fantasmagoria of any unauthorized use of your password or identification.

    WHAT INFORMATION DO WE COLLECT?
    We ask for your full name, telephone number, delivery address, email address, payment details to proceed the order. Sometimes we may ask some additional information such as age & interests for competitions, prize draws, or newsletters or personal shopper sign ups. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests.

    CUSTOMER‘S DATA PROTECTION Your personal data (such as your name, address, phone number, e-mail) will be protected and not visible to anyone except you and www.fantasmagoria.eu shop manager (to manage and proceed your order, to collect bonus points for your purchases). If you have created an account at our website – you will be able to cancel your account at any time (if you have a pending order- account removal will be possible only after your order has been processed, shipped and received by you).
    WE SECURE YOUR PERSONAL DATA We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required to do so by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting, in case you subscribe for it. If you believe that any information we are holding about you is incorrect or incomplete, please email us as soon as possible. We will promptly correct any information found to be incorrect.

    WE SECURE YOUR PERSONAL DATA We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required to do so by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting, in case you subscribe for it. If you believe that any information we are holding about you is incorrect or incomplete, please email us as soon as possible. We will promptly correct any information found to be incorrect.

    WE DO NOT SPAM We never send any newsletter emails without your prior agreement or subscription. If you will sign up to our newsletters or website notifications – you will always be able to unsubscribe (by emailing us or using special „unsubscribe“ link sent in every newsletter/notification email).

    COOKIES A Cookie is a small data file that is stored by your Web browser on your computer. We use Cookies to keep track of your current shopping session, to enable you to proceed to checkout at any time and to personalize your online experience. If you do not accept Cookies you will be unable to use this website. Refer to the Help content of your browser for more information on selecting or deselecting Cookies.
    We (www.fantasmagoria.eu) do not store tracking cookies.

    LINKS TO THIRD-PARTIES SITES We may from time to time include third party links on our Website. These linked sites have separate and independent privacy policies. This Privacy Policy Statement only covers our Website and does not cover any other websites. We therefore have no responsibility or liability for the content and activities of the linked sites.

    Agreeing to this terms implies that you also have read, understood and agreed with conditions of the help and information sections below:

    For more information, please email us. We promise that we're here to help you, not mess with you, so please contact us before becoming upset about our policies.

    Regards,
    www.fantasmagoria.eu team