FANTASMAGORIA.EU ONLINE SHOP PRODUCTS INFORMATION

  • COLOUR (COLOR) We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. Please refer to the image and to the product description.
     

    PHOTOS Please note: some photos are made on mannequins whose shapes differ from the human body (such as longer neck to emphasize the necklace, etc.). Clothes may not look (exactly) the same on you as they look on our models.
    Sometimes there are additional items in the product photo. Please read the product description to avoid confusion. For example: if you see a photo of trousers with a belt – please refer to the description (There will be a special notice if these trousers are sold with the belt).
     

    PROTECTED IMAGES Please note: you may see our logo or our website address, brand name on most of the images. This is only used to copyright and protect the images. The Copyright logos are only for web display purposes- the logo is not printed on the item itself.
     

    ADDITIONAL IMAGES Sometimes you can see more images of the product, which are different from the first (initial image). These images used to show the customer some possible ways of wearing, fitting, fixing an item, etc. Please refer to the description of a particular product.

    PAIR/SINGLE ITEM We always sell and display price for the pair (both items) of boots, shoes, shoelaces, eyelashes, socks. Items such as wristbands, gloves, eye contact lenses, earrings, hairstripes, hair slides, etc can be sold as a pair or as a single item – please refer to the description.

    STOCK 99% of all goods displayed online are in stock and ready to be shipped right away (except if written otherwise - this exception is only possible for boots and shoes). We keep large quantities of goods in stock to ensure fast shipping and customer satisfaction. Our website accesses our inventory database to determine whether the goods are available. Though we attempt to keep our inventory counts as accurate as possible, there may be errors which might allow you to purchase items not in stock. This can be caused by a miscount or two orders for the same style/color/size combination being received simultaneously. However this happens so rare that you should not vorry about it. If the item you ordered is not available for shipping, we will contact you as quickly as possible with information about possible options regarding your order (such as reselecting an item, refunding, shipping an item once it becomes available in stock again, store credit).

    OUT OF STOCK ITEMS Occasionally you may see an item on display, but not be able to add that item to the cart (basket). This means the item is sold out – please contact us by using the contact link next to the desired item, and we will let you know if and when this item will be available again.

    OUT OF STOCK COLORS&SIZES Sometimes it may not be possible to choose certain colors or sizes from the drop down menu (even if you see these attributes displayed on a product image). This means some sizes or colors are out of stock. For example: you browse Body Piercing Jewelry and see 10 options of different crystals on the picture but you can only choose three colors from the drop down menu. That means only three item colors are available.

    PRICES are subject to change without notice.
    FOR FULL INFORMATION ABOUT PRICES, CURRENCY, TAXES, AND PAYMENT OPTIONS please read our Payment options and information page here

    UPDATES & NEWS We update our online store constantly. New goods uploaded every week. We have 4 fashion collections per year. To be informed - please subscribe to our newsletter, Pinterest and Facebook page to receive updates and follow the website's news.

    COPYRIGHT All contents of this website- all the images, text & design are copyrighted, but you are free to use images for our website promotion, post our products on your personal blogs or websites, share items you like on social networks. Please include the link to our website when doing so. Please note that you may not make any commercial use of any of the information provided on the Site or make any use of the Site for the benefit of another business unless explicitly permitted by Fantasmagoria in advance.

    SIZING All information on sizing and measuring can be found here (press to follow the link).

    COMFORT Please note that some of our clothes, boots & accessories are not meant to be worn for long periods of time (e.g. more than 6-8 hours) – e.g. heavy earrings, some heavy New Rock or high heel boots, crazy lenses. Of course 90% of our clothing and accessories are casual items for daily wearing, but we had to warn you that it’s probably not the best idea to go to studies or work wearing crazy lenses and steel boned corset. :)

    ITEM CARE
    For special care instructions please read the description and additional info of the particular product or see the page dedicated to particular product group, read help & FAQ, or contact us. Note: if you take care of your purchase it will last longer.
    CLOTHING CARE INSTRUCTIONS
    There are care instructions on tags of most of the garments (except if the item was specially tailored and handmade by us).
    Most of our clothing is sensitive to high temperatures and detergents, and some have to be dry clean only. In fact, we recommend dry cleaning instead of washing. If washed, we advise you to follow these instructions: hand wash or use special washing machine settings for fragile mode; wash in cold or 30 degrees Celsius (86 F) water; no additive, no tumble, use special washing detergent; always fasten Velcro or zippers before washing/cleaning; dry flat and do not put in the dryer. If garment has any sort of decoration - please wash it in cold of lukewarm temperature by hands.
    Advice: air (out) your clothes after each use, alternatively, clean only the dirty spots instead of washing all garment ;).
    Black color may fade with time, to renew your item, try dying it (ask for info at your local cosmetics & household goods store or dry-cleaners salon)


    HAVE MORE QUESTIONS? Please contact us. We will do our best to help you with item information, fitting advice, exchange, repair and care advice.