48 HOURS EXPRESS DELIVERY BY UPS COURIERS

  • Order before 22:00 (10pm) for afternoon delivery in 2 (working) days (excludes Weekends & Public Holidays). Sent on a fully tracked service via www.ups.com
    Example: You place and pay for the order before 22:00 on Wednesday – you receive your order on Friday afternoon. You place and pay for the order on Thursday – you receive your order on Monday.

    TRACKING
    Once your order is shipped you will get an email from @ups.com with the tracking number and tracking link (check your email online, also spam/junk mail folders).
    Please note that we ship your order same or next working day after we receive your payment.

    PLACING THE ORDER
    To receive the order before the weekend – please make sure you place the order and pay before 22:00 on Wednesday. If you place/pay for the order after 22:00 on Wednesday – your order might be delivered only on Monday.
    Please make sure you write the correct phone number in international format as the courier will call you before or during the delivery.
    Please note that we will ship your order only after we receive your payment at our bank or PayPal account. PayPal payments are quick and we see incoming payments right away, while Bank transfer may take up to 48 hours. If you pay by Bank – please email us the copy of the transfer to info@fantasmagoria.eu (include your full name and order number).

    NEXT DAY DELIVERY (24 HOURS)
    Next working day (24 hours) delivery is possible if you place and pay for the order before 10:00 on previous day and call us to arrange it +37060092442. Please note that this is only guaranteed in the big cities! UPS courier will bring your order in the evening – usually about 17-18:00. Example: Place and pay for the order by PayPal before 10:00, call us +37060092442 to confirm the dispatch, get your order next day in the evening.

    SATURDAY DELIVERY
    Delivery on Saturday costs additional 70 € (contact us by phone +37060092442 if you need Saturday delivery).
    Delivery on Sunday is not possible.

    Please note: Express delivery is only possible for the in stock goods. All our clothing and accessories are in stock and ready for immediate shipment. But, if you order special made boots which are not in stock express delivery is not possible. See the description next to the boots info for more details.

    GUARANTEE
    Express delivery is guaranteed for Capitals and big cities. If you live in a rural area delivery might take 3 days. There might be surcharge for out of delivery areas (such as islands or villages). If express delivery is not possible (e.g. because of the extreme weather conditions before initial shipment or because of public holidays) we will refund the payment in full.

    Working days are Monday to Friday (please note Saturday, Sunday and National holidays are not classed as working days).

    48 HOURS EXPRESS DELIVERY BY UPS IA AVAILABLE TO THESE COUNTRIES:
    DENMARK
    FINLAND
    FRANCE
    GERMANY
    IRELAND
    ITALY
    NETHERLANDS
    POLAND
    SWEDEN
    UNITED KINGDOM

    ON DELIVERY Please make sure to have your ID when signing on upon delivery. A signature is requested.
    Please check your email for tracking number and open the tracking link to follow the delivery time. If you're not in when our couriers first try to deliver, they will leave a card, and then attempt to deliver your order one more time on the next working day. Follow the instructions on the card left by the courier to arrange a redelivery of your order. Please make sure you are at home, else contact courier service (contacts will be provided in the email with tracking).

    RETURNS
    Please note that in case of return for refund we will not refund you money paid for express shipment. Please note that in case of return for exchange customer will have to pay for the shipping of exchange item. Any return shipments must be paid by the customer. For more information please check our “Returns/Exchanges” help section.

    AVAILABILITY OF EXPRESS DELIVERY SERVICES
    Please note that sometimes express delivery is not possible and we remove it from the delivery options. In this case please call +37060092442 or email us your request.