SHIPPING & DELIVERY INFORMATION

  • All the goods available at our online shop are in stock and ready to be shipped (except some special order boots)


    To find out the shipping price:

    1. Add desired item to your basket (cart) - press "add to basket"
    2. go to "your basket" (top right corner), press "View basket"
    3. then press "Go to checkout", choose your Country and see the available shipping options/price.

    Delivery charge depends on the quantity (weight) of ordered goods.
      


    We ship all orders from our office in Vilnius, Lithuania (Europe Union).
    Order collection and preparation for shipping takes only 1-2 working days for in stock items, but for some shoes can take up to several weeks if shoes has to be specially made - in this case delivery time will be written in the product description.
    Customers can choose between several available shipping services (delivery options).

    Within European Union we ship orders by UPS, DPD couriers & National Post Office .
    Outside the EU (USA, Australia, Canada, Japan, Norway, Switzerland, Russia, Mexico, etc) we ship by FedEx, UPS & National Post Office . 
    Scroll down the page to see full list of the Countries we ship to.


    STANDARD DELIVERY - POST OFFICE Orders shipped by Post Office are all shipped as registered priority shipments, sent by Airmail. Usually you will have to pick up the order yourself at your local post office. Postman will bring your parcel to your door or leave the notification in your postbox. If you got the note - please go to your local Post Office within 5 days after receiving the notification. Submit the notification paper at the Post Office delivery counter, and receive the order.  
    DELIVERY TIME: 5-30 working days depending on location. 
    Post office is the cheapest available shipping option. However, it is also the slowest one. It has a very limited tracking option. Orders shipped by Post Office are not predictable: sometimes it takes up to 2 weeks, or even 6 weeks on Holidays or to remote locations. The parcels leave our Country within 24 hours after being collected by the Post Office – but the Post Office system is not that good in all the Countries yet, and postman may not always deliver as fine as private courier Companies. We do not accept any responsibility for any delays. That is why we recommend choosing a courier delivery if your order is urgent or you need it soon for the special occasion.
     

    COURIER DELIVERY - FEDEX, UPS, DPD  Personal delivery - courier will bring your order to your address (to your door) Monday-Friday usually from 8:00 until 18:00.
    DELIVERY TIME: 4-14 working days depending on location (see exact time on checkout). 
    UPS and FedEx services are fully trackable - you will receive an email with tracking link after we ship your order.
    DPD is only trackable on request (if you wish a tracking number please email us)
    Most of the time courier will inform you before arrival via SMS (text message to your mobile phone) or call. If you are not available at the time of delivery courier will leave your order at the door, at your neighbour or at the nearest UPS self-pickup location (courier will leave you a note at your door via email or sms)

    Your local UPS contacts can be found at http://www.ups.com
    Your local FedEx contacts can be found at http://www.fedex.com
    Your local DPD contacts can be found at http://www.dpd.com


    48 HOURS EXPRESS DELIVERY BY UPS COURIERS
    Order before 22:00 (10pm) for afternoon delivery in 2 (working) days (excludes Weekends & Public Holidays). Sent on a fully tracked service via www.ups.com
    This urgent delivery is Only possible in the Big Cities! We will contact you right away if we find out that this service is not available in your location.
    Your order will be shipped same or next working day after we receive your payment. We will ship your order only after we receive your payment at our bank or PayPal account. PayPal payments are quick and we see incoming payments right away, while Bank transfer may take up to 48 hours. If you pay by Bank – please email us the copy of the transfer to info@fantasmagoria.eu (include your full name and order number). Please add 2 days for the weekend, national holidays, smaller cities or extreme weather conditions.
    How it works: You place and pay for the order before 22:00 on Wednesday – you receive your order on Friday afternoon. You place and pay for the order on Thursday – you receive your order on Monday.
    For more information on express delivery please read here.  


    FREE DELIVERY - SELF PICK-UP AT FANTASMAGORIA OFFICE IN VILNIUS
    We do not have a physical shop, so to buy something from us you have to place an order online, wait for our email with confirmation and office opening times, then come pick up the order in our office. 
    Fantasmagoria office address: Jakšto street 9, room number 106 (office is above the "Muzikos rusys" bar in the "Naujasis teatras" theater building).
    You are welcome to pick up your order at Fantasmagoria office in Vilnius - usually on Tuesdays or Fridays from 14:00 until 16:00 (please wait for the personal confirmation email after placing the order)
    If you wish to visit us at another time or need more info - please email to info@fantasmagoria.eu or call us +37060092442
    We only accept cash payments in the office (in Euro or USD).
     


    ORDER PROCESSING/PACKAGING After making the purchase you will be able to register at our website, this way you will be able to log in and track the order progress. You can see when/if the order is in preparation, was packed, was sent out to you.
    We process the orders at latest the second working day after receipt of the order, and supply the ordered articles as soon as possible. Delays in delivery can occur. In that case you will be informed by e-mail or in writing. If an article is out of stock (almost never happens), we will inform you by e-mail or in writing.

    TRACK YOUR ORDER We offer an online tracking option for all orders.
    If you ordered courier delivery - courier company will email you a tracking number together with a tracking website link after your order gets shipped. This way you will always be informed about the exact day of delivery. If you won‘t be home on the day of estimated delivery – please contact your local courier office (contacts can be found at the tracking page) and arrange the other day delivery or self pickup.
    If you ordered Post Office delivery - please email us with tracking number request after you receive email notification that your order is shipped. Post Office shipments can be tracked at www.post.lt/en or at your County's natoonal post office page. Unfortunately not all parcels can be shipped when they leave Lithuania, so we can not guarantee fully trackable service for all Post shipments.

    IF YOU ARE NOT IN when the courier first attempts to deliver and they cannot find a safe location to leave the package, they will leave a card, take your order back to the office and then attempt to deliver 1 more time on the following working day. Please follow the instructions on the card left by the courier to arrange a redelivery.

    SIGNATURE A signature is required on delivery for all deliveries. Please make sure to have your ID when signing on upon delivery. 
    Sorry, but we can not send the orders without recepient’s signature and leaving the orders at the backyard is not possible. In some Coutries it is possible to leave the packages at the neighbours (please contact the courier and talk to your neighbour ;)).

    ON DELIVERY Please check your parcel carefully before you sign for it. If the parcel has been damaged, opened, and the goods are damaged or missing, please submit the claim to the carrier. However, we do the packaging very carefully, and our carriers do ship your ordered goods with care. But if there are visible damages on the package - before signing for collection - open the package and verify that the order is not damaged, and the quantities match the invoice/packing list. Private couriers or Post Office workers are required to weigh up your package, and provide you with the necessary information and documentation regarding the damaged parcels. Should you have any troubles – please contact us.

    DELIVERY PRICE All domestic and international packages will be charged based on their individual weight, destination and chosen courier. Final delivery price will be calculated on check out (before you confirm and pay for the order).

    DELIVERY TO REMOTE LOCATIONS Usually remote locations are considered those which are far from the city, islands, and other rural areas (especially in Australia).  Our couriers provide customers with the best delivery network, however due to inaccessibility of some locations additional 16 to 20 Euro cost for delivery to remote locations may occur. If this happens – we will inform you before shipping, but after packing your order. We do not always have all the information about shipping price to out of delivery areas... not until we have presize order, weight and full address given to courier Company. If customer is not agree on paying out of delivery zone shipping surcharge we offer either cheaper delivery option (e.g. Post Office) or money refund. If you know that live in remote location- please let us know by leaving the note in the comment field on checkout. 
    Shipping price to remote locations in Spain, Finland and few other European countries does not increase much as shipping by UPS couriers. If you live in out of delivery area (e.g. Malaga region or small city in Finland) and ordered UPS delivery - we will ship your order by DPD couriers without prior notification.
    DELIVERY TO ISLANDS American Samoa, Hawaii, Canary (Spain) and other islands will be considered as shipping to out of delivery location therefore surcharge will be applied. At the moment our website's shipping calculation system is not ready to apply these surcharges automatically, so additional payment request will be sent by email after you place an order with delivery to the island.

    RUSH ORDERS Please be aware that, though you may want or need something to be shipped on the same day you order it, this may not be possible. We need time to process your order and prepare it for shipping. We will do our best to process same-day urgent requests from our frequent customers, but we cannot guarantee that same-day shipping will be available in all cases.

    We can ship rush orders by UPS or FedEx express service, but please note the prices are really high (2 to 3 times more expensive than our usual shipping prices). In case of return we will not be able to refund you shipping price for express delivery. Please call us if you need a rush delivery, and we‘ll give you the shipping quote and stock info.

    SATURDAY, LATE EVENING DELIVERY (when ordering courier service delivery) All orders will be delivered at working time on working days Monday-Friday. If you want a Saturday delivery or delivery in the evening – please leave the note in the comment field when checking out. The invoice for Saturday delivery will be sent to you separately. Please note: for Saturday delivery you will have to pay diuble price (to calculate multiply your delivery price x 2 times). In case of return we will not be able to refund you the shipping price for Saturday delivery. You do not have to pay extra fee if delivery is done by Post (because when shipped by Post- usually you will have to pick up the order from the Post Office yourself and Post Office is working on Saturdays). Some courers (FedEx and UPS) offer self pickup from their locations on the weekends. Please contact the couriers customers service for more information.
    If you are not at home during the daytime and you want courier delivery- you may consider delivery to your work address.

    DELIVERY TO ANOTHER ADDRESS Purchasing a gift? Want a delivery to your work? The address connected to your payment account is different than the delivery address? Choose "ship to" tab on checkout and wirte the recepients contacts and address there. If you need to write any additional shipping information for us and for courier - please use the comment field.

    SPECIAL INSTRUCTIONS TO THE COURIER If you want to give any special instructions to the courier (door code, gate code, special entrance) or request delivery at a special time of a day (morning, daytime, evening, certain time) – please leave the note in the comment field when checking out.

    TAX FREE SHIPPING, DELIVERY TAXES & CUSTOMS DUTIES - NOTICE TO OUR INTERNATIONAL CUSTOMERS: Customers outside the EU (European Union) are able to buy tax free, but will be liable for any customs/import duty (if applicable). Customs charges must be paid by the recipient of the order. Please note: We cannot mark packages as gift or reduce the value of the purchase. Customs policies vary widely from country to country, so please contact your local customs office for further information before ordering from our website. For more info about this - please read our payments info section here

    ORDER IS NOT DELIVERED and it's been more than 2 weeks since it was shipped? Contact us immediately to info@fantasmagoria.eu email (write your full name & order number) or call us +37067055057 we will provide you with the tracking number and you will have to call your local post/couriers to inquire for the parcel location.
    Delays on holidays: sometimes during sale periods or other busy periods, all deliveries may take longer. Please allow several extra working days for deliveries over National Holidays.
    It may also happen that your local customs office inspects your parcel before releasing it for delivery. That can cause a slight delay (only when the order is shipped outside EU).  
    Please note that  the Post Office does not start investigation of the delayed or lost shipping until it has been 30 days since the parcel were shipped, then it will take one week to 30 days to investigate the case.
    Busy holiday period starts in the middle of November and ends in the end of January. Also there might be slight delays during Easter or any other Nationa Holidays or because of extreme weather conditions  in some Countries (e.g. heavy snow or storms).
    Please note: we do not accept complains or refund payments if you ordered shipment by Post and it has been less than 60 days since the order is shipped. When this time passes and Post officially confirms that your order is lost - we will refund your payment in full. Luckly the parcels loss by Post only happened few times since we started shipping in 2002, so we do not think you should worry about it. :)

    FREE SHIPPING is not possible. Sorry about that. But you can pick up the order at our office in Vilnius :). However, our returning customers always receive discount which (depending on chosen shipping option) usually covers the shipping expenses. For more information about visiting our office - please read cash payments info section here.


    COUNTRIES WE SHIP TO:

    Argentina
    Australia
    Austria
    Belarus
    Belgium
    Bosnia and Herzegovina
    Brazil
    Bulgaria
    Canada
    Chile
    China
    Cyprus
    Colombia
    Costa Rica
    Côte d'Ivoire (Ivory Coast)
    Croatia
    Czech Republic
    Denmark
    Ecuador
    Estonia
    Faroe Islands

    Finland
    France
    Germany
    Gibraltar
    Greece
    Greenland
    Guam
    Hong Kong
    Hungary
    Iceland
    India
    Indonesia
    Iran
    Ireland
    Israel
    Italy
    Japan
    Kazakhstan
    Latvia
    Liechtenstein
    Lithuania
    Luxembourg
    Macedonia
    Malaysia
    Malta
    Mexico
    Moldova
    Monaco
    Montenegro
    Netherlands
    New Caledonia
    New Zealand
    Norway
    Peru
    Philippines
    Poland
    Portugal
    Puerto Rico
    Qatar
    Romania
    Russia
    Saudi Arabia
    Serbia
    Singapore
    Slovakia
    Slovenia
    South Africa
    South Korea
    Spain (including Canary Islands)
    Sweden
    Switzerland
    Taiwan
    Thailand
    Turkey
    UAE (United Arab Emirates)
    United States (USA)
    Ukraine
    United Kingdom 

    If you can not find your Country on the list- please email us and we'll add it!

    If you need more information - please contact us.